Terms and Conditions

DrOnline247, offers online doctor services. By using our service, you agree to follow these rules. This service is only for people living in the Republic of Ireland, so if you don’t live there, please don’t use it.

Agreement and Usage

  1. By using our service, you confirm that you live in the Republic of Ireland and agree to these Terms and Conditions.
  2. There’s no set limit to how often you can consult our online doctors, but we may limit your usage if we think it’s excessive.
  3. We can change these terms at any time, and the updated version will be on our website. If you disagree with any part, please don’t use our services.

Emergency Situations

  1. If you’re in an urgent or life-threatening situation, dial 112 or 999 immediately.
  2. Call emergency services if you or someone else is experiencing breathing difficulties, uncontrollable bleeding, severe chest pain, a life-threatening allergic reaction, significant burns, loss of consciousness, major trauma (like a severe accident or injury), acute confusion, or uncontrollable fits. Also, if you suspect someone is having a heart attack or stroke, call immediately.

Consultation Policy

Banned Drugs:

  1. We cannot help with issues involving certain medications, including benzodiazepines, morphine, codeine, modafinil, pregabalin, gabapentin, z-drugs (like zolpidem), and opiates (such as tramadol). This list may include other drugs as well.

Issues Not Treated:

  1. Our platform does not cover certain issues, including pregnancy-related concerns, fractures, sudden chest pain, abdominal discomfort, testicular pain, breast lumps, heavy bleeding, ear problems, confusion, fatigue, severe headaches, or sudden shortness of breath.
  2. Any problem requiring a physical examination cannot be addressed here. Patients with such issues will be referred to a local GP or Emergency Department.

Minors on Our Platform:

  1. Minors are welcome on our platform, but at least one parent or guardian must be present during video or phone consultations. If no parent is available, the consultation will be canceled.
  2. If a patient reports an issue requiring a physical exam, they will be referred to their GP or local A&E, and we will provide a referral letter accordingly.

Our Responsibilities

Contact Information:

  1. DrOnline247, a division of Affainn Limited, an Irish business registered under number 691166, can be reached through the following methods:
  2. Phone: +353894080183
    Address: Affainn Limited 41 Central Chambers, Dublin Ireland

Privacy and Security

At DrOnline247, we deeply respect your privacy and want to ensure you understand how we protect your information.

Data Protection:

  1. We comply with all relevant data protection laws to safeguard your personal information.
  2. We use the details you provide, combining them with other necessary information, to manage and provide the services you need.
  3. Rest assured, your personal data won’t be shared with any third parties not directly involved in delivering our services.

Secure Technologies:

  1. We employ secure technologies like firewalls and Secure Socket Layers to protect the information you share on our website.
  2. While we take extensive precautions, please note that electronic messages are never entirely private or secure. Always use protected devices to access your online patient record.

Prohibited Activities:

  1. Introducing harmful software like viruses, trojans, or worms.
  2. Unauthorized attempts to access our servers or connected systems.
  3. Engaging in denial-of-service attacks on our service.

Legal Measures:

  1. We take any breach seriously and will notify law enforcement authorities if any prohibited activities occur. Offenders’ names will be provided for cooperation.
  2. Violating these rules will result in an immediate termination of your ability to use our services.

Direct Marketing:

If you’ve given consent, we might send you marketing materials. Rest assured, we respect your preferences and privacy.

When Registering with DrOnline247, You Agree To:

  1. Ensure Accuracy: Verify that the information you provide is accurate and complete.
  2. Maintain Confidentiality: Safeguard your username and password, and take necessary precautions to keep your online patient record login information confidential. Do not share it with anyone.
  3. Age Confirmation: Confirm that you are at least 18 years old.
  4. Inform Your GP: Keep your regular doctor informed about any investigations or treatments offered by DrOnline247.
  5. Follow Up: Stay engaged and follow up on any investigations recommended by DrOnline247.
  6. Consent to Marketing: Agree to receive marketing materials through email or mobile messages based on the contact information you provide.

Your cooperation ensures a smooth and secure experience with DrOnline247. If you have any questions, feel free to reach out.

Commitments of Our Physicians at DrOnline247:

At DrOnline247, our doctors are dedicated to your well-being and adhere to the following commitments:

  1. Professional Responsibility: Our physicians take full responsibility for each patient, ensuring the same level of care as an in-person consultation.
  2. Professional and Transparent Service: We provide a professional and transparent service in line with the guidelines of the Irish Medical Council and the best clinical practices.
  3. Transparency in Prescriptions: When prescribing medications, our doctors will always include their name and Irish Medical Council professional registration number, ensuring transparency and accountability.
  4. Patient’s Best Interest: Medications are prescribed only when our doctors believe it is in the patient’s best interest. They may refuse prescriptions if they think it’s not suitable without a face-to-face consultation.
  5. Prescription Limitations: Certain medications, such as strong analgesics, anxiolytics, sedatives, hypnotics, and injections (excluding those listed on our website), will not be prescribed by our doctors. This is to ensure your safety and well-being.
  6. Safeguarding Personal Information: Our physicians take all necessary precautions to protect your personal information, as outlined in our Privacy Policy.

Your safety and confidentiality are our top priorities at DrOnline247. If you have any concerns or questions, please don’t hesitate to reach out.

Patient Responsibilities at DrOnline247:

As a patient at DrOnline247, your cooperation is vital for a safe and effective healthcare experience. Here’s what we expect from you:

  1. Honest and Complete Responses: Please answer all questions truthfully and thoroughly during your consultations.
  2. Registration Guidelines: Avoid re-registering or filling out questionnaires on behalf of someone else to maintain the integrity of our service.
  3. Medication Usage: Before taking any prescribed medications, carefully read the instructions provided in your online medical record. If you’re unsure, contact us before using the medication to understand the exact instructions.
  4. Respect Physician’s Judgement: Trust our doctors’ judgement. If they recommend a face-to-face consultation for your desired medication, respect their decision.
  5. Respect and Courtesy: Treat our physicians and staff with respect; any form of abuse will not be tolerated. We reserve the right to delete your records and refund any pending orders in case of misconduct.
  6. Primary Care Communication: Provide us with your primary care physician’s name and address. We will inform them about any medications prescribed by our physicians, ensuring coordinated care.
  7. Prescription Security: Ensure that no one else has access to the prescriptions we provide you, maintaining your confidentiality and safety.
  8. Expiration Date Awareness: Do not use prescriptions written for emergencies past their expiration date, prioritizing your health and safety.
  9. Report Adverse Reactions: If you experience adverse reactions to any prescribed medication or believe a medication was ineffective, promptly notify us through your online patient record for appropriate guidance.

Your collaboration is key to a successful healthcare journey at DrOnline247. If you have any concerns or need assistance, please reach out.

Order Placement and Cancellation at DrOnline247:

When you subscribe to a service that involves medication prescriptions, we carefully assess your suitability for the medications before approval. By requesting our service, you agree to this evaluation, and once initiated, cancellations are not legally permissible. However, if you need to cancel an order:

  1. Cancellation Process: Contact DrOnline247 Customer Services via the email or whatsapp support.
  2. Refund Handling: Upon approval for a refund by our Online Doctor at DrOnline247, we will process it within three working days. Please note, it may take up to five working days to reflect in your bank or credit card account as a DrOnline247 transaction.

Your understanding and cooperation are appreciated. If you have any concerns, feel free to reach out to our support team.

Refund and Cancellation Policy at DrOnline247:

At DrOnline247, we have clear guidelines for refunds and cancellations to ensure a smooth experience for our patients. Here’s what you need to know:

  1. Video/Audio Consultations Refund: Cancellations for video consultations must be made 24 hours before the appointment time to be eligible for a refund.
  2. Confirmation Email: When you submit a prescription request, we’ll send a confirmation email to the provided address. Please note that this confirmation is not binding until we prescribe your medication or begin providing therapeutic services, whichever occurs first.
  3. Prescription Limits: Our professionals adhere to professional standards and legal constraints, ensuring prescriptions are within permissible limits. We may request additional information from patients to make informed decisions.
  4. Order Refusal: We reserve the right to refuse any order for any reason, ensuring patient safety and adherence to medical standards.

Remember, your satisfaction and safety are our top priorities at DrOnline247. If you have any questions or concerns, don’t hesitate to reach out to our support team.

Liability and Responsibility at DrOnline247:

At DrOnline247, we take clinical responsibility for our patients to the extent allowed by the law. However, there are certain situations where we cannot be held responsible:

  1. No Violation of Legal Duty: We are not liable if we have not violated any legal duty of care owed to you.
  2. Unforeseeable Consequences: We are not responsible for losses or harm that are not reasonably foreseeable as a consequence of our actions.
  3. Your Violation of Terms and Conditions: We are not liable for any loss, damage, or increased risk resulting from your violation of our Terms and Conditions.

Additionally, DrOnline247 is not responsible for:

  1. Incorrect or Incomplete Information: We are not liable for losses caused by incorrect or incomplete information provided by you.
  2. Emotional Distress: This includes feelings such as humiliation or any emotional distress experienced during the service.
  3. Financial Loss: We are not responsible for any loss of revenue, expected profits, or missed opportunities.
  4. Damage to Reputation: Any damage to goodwill or reputation is not our liability.
  5. Third-Party Losses: DrOnline247 is not liable for losses incurred by third parties.
  6. Indirect or Consequential Damages: We are not responsible for indirect, consequential, extraordinary, or exemplary damages, regardless of the cause of action.

Your understanding of these limitations is essential. If you have any questions or concerns, please reach out to our support team. Your safety and satisfaction are our priorities at DrOnline247.

Important Information about DrOnline247’s Terms and Conditions:

At DrOnline247, we want to ensure your safety and understanding of our services. Here are some key points from our Terms and Conditions:

  1. Safety and Care: We are responsible for your safety. If any harm results from our negligence or fraudulent actions, we are accountable. Your statutory rights are not affected by these terms.
  2. Accuracy of Information: While we strive to provide accurate information about our services, our website’s content may change over time. Please note that general medical information on our site is not a substitute for personalized medical advice.
  3. External Links: We may provide links to external websites for your convenience. However, we are not responsible for the content on these linked sites.
  4. Third-Party Rights: Our Terms and Conditions are between you and DrOnline247. No third party can enforce these terms.
  5. Legal Jurisdiction: These terms are governed by Irish law, and any legal disputes will be handled by Irish courts.
  6. Changes to Terms: We have the right to update our Terms and Conditions. The new version will be posted on our website and will be effective immediately upon posting.

Your understanding of these points is crucial. If you have any questions, feel free to contact us. We’re here to help you at DrOnline247.

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